Wudaokou Classroom Policy Notice

Dear Valued Student,

Like schools everywhere, our classroom policy helps ensure you receive the best possible learning experience. We don't have many rules, but the few we do have should sound familiar to students of all ages.

Be ready for class

1. Prior to the start of a 1-on-1 live class or consultation, the student must be prepared for class, including:

logging in at www.wudaokou.com and opening your active lesson in time for the start of class
being on Skype and making sure your audio and/or video works
having your notebook out and ready

2. In the My Account section of the website, please keep your information accurate. This includes your correct time zone, Skype name, and contact phone number, so we may conduct class over the phone if necessary.

Be respectful

3. A smile is all you need. People from different parts of the world at times may have culture differences, but all that is needed to learn and have fun is a positive attitude. Bad language or abusive behavior will not be tolerated in the classroom.

Give 36 hours advance notice for class cancellations

4. Due to the large time difference between China and elsewhere, class cancellations must be made at least 36 hours in advance of class start time. Classes cancelled at least 36 hours in advance may be made up at no cost to the student; classes not cancelled 36 hours in advance cannot be made up and the 1-on-1 class credit is spent. Please cancel a class in writing to tutors@wudaokou.com

Questions or feedback?

We'd love to hear from you at support@wudaokou.com

Thanks for your cooperation and have fun learning Chinese!

The Wudaokou Team

You may view the legal version of the classroom policy here, which you agree to in the terms of service.

Classroom Policy Notice Legal Version

YOU SHOULD CAREFULLY READ THE FOLLOWING AGREEMENT (the "AGREEMENT"). IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS AGREEMENT, YOU MUST CLICK "I DO NOT ACCEPT."

Wudaokou Borderless Learning LLC (hereinafter "Wudaokou"), a Connecticut limited liability company, is an online Chinese language training provider. The services offered by Wudaokou include are described at www.Wudaokou.com ("the Website"), and include long-distance learning by means of online teacher-student communication and written instructional materials, available at the Website.

The terms "we," "us" or "our" shall refer to Wudaokou. The terms "you," "your" or "User" shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

A "lesson" is an instructional unit, generally consisting of a curriculum of finite length.

A "class" is a purchased, scheduled 50 minute period of time spent live, online, 1-on-1with a tutor.

A "class credit" is a purchased unit which entitles the user to one class.

A "consultation" is a non-instructional discussion with a Wudaokou representative, lasting 25 minutes or less, about the student's goals and progress.

A "subscription" is the purchase of access for a period of time to multimedia and pdf lessons online at the Website.

"Website" refers to the Wudaokou website, www.wudaokou.com.

Class Credits

One (1) class credit entitles you to one 50 minute online class with a Wudaokou tutor. The class begins and ends at the times you schedule online, even if you are late to class or miss class entirely. Class credits have no monetary value. Class credits are not transferable. If you miss a class, you lose one class credit and may not reschedule the class. In the event that Wudaokou cancels a class, we will reschedule the class. Class credits do not expire, unless a customer seeks to permanently close his or her account, but Wudaokou reserves the right to cancel an account's class credits at its discretion. You may reschedule or cancel class up to 36 hours prior to the start of class without penalty, but classes canceled within 36 hours advance notice cannot be made up. Please know that completion of a lesson may require more than one class and you must complete a lesson before beginning another. You do not need to purchase a class credit for a consultation. Consultations are limited to one per calendar month, and actual availability for 1-on-1 classes or consultations is not guaranteed.

Class Technology

You understand that you must download and install prior to class all required software. You agree that class time may include delays in instruction due to the need to download files necessary to instruction or the delivery of instruction. You agree that you are responsible to maintain accurate time settings on your computer and your user account on the Website, and that 1-on-1 classes that are scheduled under incorrect time settings must be canceled with at least 36 hours advance notice, or the class is regarded as a missed class.

Scheduling

You are responsible for scheduling class by means of the online scheduling system on the Website. We do not guarantee the availability of a specific tutor for any class or time slot. We reserve the right to substitute any tutor at our discretion without notice. Classes must be scheduled at least 48 hours in advance of the start of class.

Refund Policy

All customers are entitled to cancel their purchases within 30 days of the date of purchase and receive a refund. If tangible goods came with the purchase, their cost and any collected sales tax will be deducted from the refund. One-month lesson subscriptions are not entitled to a refund. A cancellation voids any additional offers related to the purchase, for example, tour offers.

You may cancel a purchase in writing to support@wudaokou.com from your account e-mail of record. Refund processing may take 30 days.

Gift/Headset Promotion

If you are the recipient of the free headset or other promotion, the following terms apply:

The offer of a free headset or other promotion is valid for shipping addresses in the United States and internationally, but Wudaokou reserves the right to verify a customer's address and/or refuse to provide the promotion at its sole discretion. The address to which the headset is sent must be the billing address of the credit card used in the transaction. We reserve the right to choose the headset shipped to you and the shipping method.

Conduct during Class

You agree to be respectful toward your tutor. You agree not to use this Website or the services found on this Website in a manner (as determined by Wudaokou in its sole and absolute discretion) that promotes, encourages or engages in defamatory, harassing, abusive or otherwise objectionable behavior. Your account and access privileges are to be subject to immediate termination without refund for such behavior. Furthermore, you agree not to seek contact with the tutor outside of regular scheduled class time. Your account and access privileges are to be subject to immediate termination without refund for such behavior. You also agree not to seek tutor's personal contact information. Your account and access privileges are to be subject to immediate termination without refund for such behavior.

Last updated June 2010